Claims

The Fundamental claims model delivers superior, responsive service for a claims experience that surpasses typical expectations. Our claims staff possess the expertise, technology and experience to handle claims with agility and fairness.

Agents and customers can expect:

  • A dedicated claims professional and clear, consistent communication
  • Expedited authorizations for covered repairs, rental vehicles (where applicable coverage exists) and payments for total losses to promote prompt return to normal operations
  • Complete boots-on-the-ground claims and investigative service, 24-7
  • Claim resolution at the right value and right time
  • Dedicated internal teams, such as subrogation, Investigative Services Unit and medical experts
  • Exceptional customer service levels and uncompromising integrity throughout the life of a claim — from the initial report of an accident through claim closure
  • Proactive management of medical issues, with a focus on excellent medical outcomes
  • A safer workplace through the use of technology and data to improve investigations and driver performance while preventing accidents, thereby promoting profitable business
  • Safety strategies established before losses occur. We collaborate with customers to find opportunities for enhancement and customized safety tools and protocols.
  • A “big picture” philosophy. Our claims professionals understand the elements of commercial auto insurance that drive safety, investigations, subrogation and medical management.